FAQ

Processing Time

All of our signs are made to order.  The time I need to prepare an order for shipping varies. Typically, turnaround time is 3-4 weeks until shipment.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Custom and Personalized Orders

I do accept custom orders. Please contact me to find out additional information so we can design something just for you!

Shipping

The Lemonade Stand is not responsible for undelivered, misdelivered due to incorrect address, or packages that are damaged or destroyed in transit. Packages that get returned to us because of an incorrect address can either be sent back at the customers expense or you can forfeit the sign to us. THERE WILL BE NO REFUNDS OR EXCHANGES FOR PRODUCTS SENT BACK TO US BECAUSE OF AN INCORRECT DELIVERY ADDRESS. YOU NEED TO ENSURE YOUR ADDRESS IS CORRECT. 

If your sign arrives damaged please send us pictures. We will not send a replacement without seeing pictures of the damaged product. You can either have a replacement design sent to you or receive a refund for the damaged product.

Privacy

Your privacy is very important to us.  I will only use your shipping and billing address, and contact information to:

  • Communicate with you about your order
  • Fulfill your order
  • For any reasons required by law